Everything at SMILEY is one of one — vintage, pre-loved, and exactly as photographed. Because of that, our policy is simple and honest:
Change of mind
All sales are final. Every piece is photographed in real light, measured, and described with its condition, era and flaws (if any) — please read the measurements carefully and compare them with a garment you own, as vintage sizing differs from modern sizing.
Not as described
If a piece arrives significantly different from its photos or description, contact us within 48 hours of delivery at smiley.garms@gmail.com with photos. If we got it wrong, we will make it right — a return and full refund, or an agreed partial refund, your choice.
Exchanges
Because each piece is unique, direct exchanges aren’t possible — but if something doesn’t work out and you fell in love with another piece, message us and we’ll do our best to look after you.
In-store
Bought in the room in Hanoi? You saw it, touched it, tried it — in-store sales are final.
